FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

1. How long does shipping take?

We strive to deliver your orders as quickly as possible. Shipping times vary depending on your location and the shipping method selected during checkout. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. Please note that these are estimated delivery times and unforeseen circumstances, such as customs delays, may occasionally occur.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Please allow a few hours for the tracking information to become available after receiving the email. You can use the tracking number on our website or the courier's tracking portal to monitor the progress of your shipment.

 

3. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that orders already shipped or in the process of being fulfilled cannot be modified. For more details, refer to our cancellation and modification policy.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of delivery. Please ensure the item is unused, in its original packaging, and in resalable condition. Visit our Returns page for detailed instructions on how to initiate a return and to learn more about our return policy.

5. How do I contact customer support?

We are here to assist you with any inquiries or concerns you may have. You can reach our dedicated customer support team by visiting the Contact Us page on our website. Fill out the contact form, providing as much detail as possible, and we will respond to your query in a timely manner.

6. Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. During the checkout process, you can select your country from the available options. Please note that customs fees, import duties, and taxes may be applied by your country's customs office. These additional charges are the responsibility of the recipient and are not included in the order total.

7. Is my personal information secure?

At Rashyam, we take your privacy and security seriously. We implement industry-standard security measures to protect your personal information and ensure a safe shopping experience. For more information, please review our Privacy Policy.

If you have any other questions or concerns not addressed here, please feel free to reach out to our customer support team. We are committed to providing exceptional service and will assist you promptly.